Community Transformation in the Era of Technology
By: Barbara Ballinger | UNITS Magazine
The recent and rapid evolution and adoption of technology in the rental housing industry has created a stunning metamorphosis, bringing great benefit to owners, operators and residents alike.
After lagging other industries in its embrace of technology, the rental housing industry is rapidly catching up. Results are transformative as owners, managers and residents benefit from improved efficiencies, smoother operations, a competitive edge, better environmental stewardship and enhanced net operating income (NOI).
Some initiatives have been underway for years, certainly those that transitioned paper-based processes like rent collection, utility billing management and work orders, with firms now able to support the entire resident experience, creating value for clients through resident satisfaction and retention.